megahokyPrivacy Policy

This page describes what we collect when you use megahoky and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted, stored securely, and never shared with third parties except where required by law or for payment processing.

We are committed to transparency about our data practices. This policy explains what information we collect, how we use it, who has access to it, and what rights you have. We also describe how we use cookies, how long we retain your data, and how you can contact us with privacy questions.

Our privacy practices apply to all members across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with applicable data protection laws and maintain standard security practices to safeguard your information.

What Data We Collect on megahoky

We collect personal data when you create an account, verify your identity, deposit funds, and use our platform. Required information includes your full name, date of birth, email address, phone number, and residential address. We also collect identity document information (ID card or passport number) and payment method details (bank account or e-wallet information).

We collect this data for account verification, fraud prevention, and regulatory compliance. Know-your-customer (KYC) requirements mandate that we verify your identity before you can withdraw funds. We do not collect data beyond what is necessary for these purposes.

When you use megahoky, we also collect activity data: your login history, games you play, bets you place, deposits and withdrawals, and your account balance. This data helps us detect fraud, resolve disputes, and improve our platform. We do not sell this data to third parties.

How We Use Your Data

We use your personal data for the following purposes: account creation and verification, payment processing (deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud detection and prevention, regulatory compliance, customer support, and platform improvement.

We do not use your data for marketing purposes without your consent. We do not share your email or phone number with third parties for promotional use. If you opt in to promotional communications, you can unsubscribe at any time via your account settings.

Our payment processors (banks and e-wallet providers) receive your payment information to process transactions. These processors are bound by confidentiality agreements and use your data only for payment processing. We do not control how these third parties use your data; you should review their privacy policies separately.

Data Retention and Deletion

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. While your account is active, we retain all data needed to operate your account, process transactions, and maintain your account history. This includes your identity information, payment details, and activity records.

When you close your account, we retain your data for a limited period to comply with anti-money-laundering regulations and resolve any outstanding disputes. After this period, we delete your personal data except where we are required by law to retain it. Some data may be retained in anonymized form for statistical and fraud-prevention purposes.

You can request deletion of your account and associated data by contacting our support team. We will process deletion requests subject to legal retention requirements. Some data may need to be retained for regulatory compliance even after account closure.

Cookies and Tracking

We use cookies to maintain your login session, remember your preferences, and analyze how you use megahoky. Cookies are small files stored on your device that help us recognize you when you return to our platform. Session cookies expire when you close your browser; persistent cookies remain until you delete them or they expire.

We use analytics cookies to understand how members interact with our platform. This helps us improve our games, fix technical issues, and optimize the user experience. Analytics data is aggregated and does not identify individual members.

You can disable cookies in your browser settings, but this may affect your ability to use megahoky. We do not use third-party tracking cookies or sell your browsing data to advertisers.

Your Rights and Our megahoky Commitments

You have the right to access your personal data, request corrections if information is inaccurate, and request deletion subject to legal retention requirements. You can exercise these rights by contacting our support team via live chat or email. We will respond to data access requests within five business days.

We are committed to protecting your data from unauthorized access, alteration, or disclosure. We use industry-standard encryption for data transmission and storage. Our servers are protected by firewalls and access controls. Only authorized personnel can access your personal data, and they are bound by confidentiality agreements.

We undertake to notify you promptly if we discover a data breach that may affect your account. We will inform you of the nature of the breach, the data affected, and steps you should take to protect yourself. We will also notify relevant authorities as required by law.

International Data Transfer

Our servers may be located outside Indonesia. When you use megahoky, your data may be transferred to and stored on servers in other countries. These transfers are necessary to operate our platform and process your transactions. We ensure that data transferred internationally is protected by the same security standards we apply in Indonesia.

By using megahoky, you consent to the transfer of your data internationally. If you do not consent to international data transfer, you should not use our platform.

Contact Us About Privacy

If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team. We respond to privacy inquiries in English and Indonesian via live chat and email. Data access requests are processed within five business days. Privacy complaints are escalated to our data protection team and receive a written response within ten business days.

Our support team can assist with account-related privacy questions. For formal data protection complaints or regulatory inquiries, you can contact our compliance team directly via email. We maintain records of all privacy inquiries and complaints for regulatory compliance purposes.