megahokyTerms of Use
We at megahoky set out the terms under which our platform operates. These terms govern your account, deposits, withdrawals, bonuses, and use of our sportsbook, live-dealer tables, slots, and esports markets. By creating an account on megahoky, you agree to these terms. We enforce them consistently across all members and all game categories.
Our terms cover account eligibility, deposit and withdrawal mechanics, bonus conditions, dispute resolution, and jurisdiction restrictions. We also explain your rights and responsibilities as a megahoky member. These terms are binding and apply to all activity on our platform, whether you access via desktop or mobile browser.
This page outlines the key terms that govern your relationship with megahoky. We recommend reading these terms carefully before opening an account. If you have questions about any term, contact our support team via live chat or email.
Account Opening and Eligibility on megahoky
When you join megahoky, you provide your name, email, date of birth, and contact details. We use this information to verify your identity and set up your account. Account verification is required before you can withdraw funds. Verification includes identity confirmation (ID card or passport), proof of address, and payment method verification. Verification typically completes within one business day.
You are responsible for providing accurate information. False or misleading information may result in account suspension or closure. Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account. We are not responsible for unauthorized access if you share your credentials.
We reserve the right to refuse or close any account at our discretion. We may close accounts if we determine they violate our terms, engage in fraudulent activity, or access our platform from a jurisdiction where our services are not available. If we close your account, we will return any remaining balance to your registered payment method.
Account verification is mandatory before withdrawal
We require all members to complete identity and address verification before withdrawing funds. This is a standard compliance requirement and applies equally to all members.
Deposits and Withdrawals on megahoky
We support eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are instant; your balance updates immediately after payment confirmation. Minimum and maximum deposit amounts vary by payment method and are displayed in your account settings.
Withdrawals are processed subject to account verification and standard security checks. Your tier status affects withdrawal speed — higher loyalty tiers receive faster processing. Withdrawal requests are typically processed within one to three business days. We may delay withdrawals if we detect suspicious activity or if additional verification is required.
You may only withdraw to the payment method you used to deposit. This protects against fraud and money laundering. If you wish to withdraw to a different payment method, contact our support team. We may request additional verification before processing withdrawals to a new method.
We do not charge withdrawal fees. However, your bank or payment provider may charge fees for receiving funds. These fees are not controlled by megahoky and are the responsibility of the member. Check your payment provider's terms for fee information.
Bonuses and Promotions on megahoky
We offer welcome bonuses to new members on their first deposit. Welcome bonuses are deposit-based and include a bonus match and free plays on selected slots. Bonuses have playthrough requirements — you must wager the bonus a set number of times before converting it to cash balance. Playthrough applies to all game categories equally.
Weekly cashback is credited every Monday based on your net loss from the previous week. Cashback percentage depends on your loyalty tier. Higher tiers earn higher cashback rates. Cashback is credited as bonus balance and has a playthrough requirement before withdrawal.
Referral bonuses reward members who invite friends. When your friend signs up using your referral link and makes their first deposit, both of you receive a bonus. There is no limit on referrals. Referral bonuses are credited within 24 hours of your friend's first deposit.
All bonuses expire if not claimed within the specified timeframe. Expired bonuses are forfeited and cannot be recovered. We reserve the right to modify or cancel promotions at any time. Changes to promotions apply to new members only; existing members retain their current bonus terms.
Bonus terms on megahoky
- Welcome bonuses have playthrough requirements before conversion to cash
- Cashback is credited weekly and requires playthrough before withdrawal
- Referral bonuses are credited within 24 hours of your friend's first deposit
- All bonuses expire if not claimed within the specified timeframe
- Playthrough applies to all game categories equally
Game Rules and Betting on megahoky
Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and other sports depending on the season. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile.
Odds are fixed at the time you place your bet. Once you confirm your entry, the odds are locked — they do not change if market odds shift later. This protects your position and ensures transparency. You can see your locked odds in your account history.
Markets close at specified times. Football markets close before kickoff. Esports markets close at match start. Live-dealer games have per-round betting windows. Bets placed after market closing are rejected and your stake is returned. We display countdown timers for all markets so you can track closing times.
We reserve the right to void bets if we determine they violate our terms or if the event is cancelled or postponed indefinitely. Voided bets are refunded as real balance. We also reserve the right to limit bet sizes or restrict betting on specific markets at our discretion.
Dispute Resolution and Complaints on megahoky
If you have a dispute with megahoky, contact our support team via live chat or email. We will investigate your complaint and respond within five business days. If you are not satisfied with our response, you may escalate your complaint to our management team for further review.
We maintain records of all disputes and complaints. We use this information to improve our service and identify patterns of issues. If we determine that we made an error, we will correct it and provide appropriate compensation.
Members in Jakarta, Surabaya, Bandung, Medan, and Semarang can file complaints through the same channels. We respond to all complaints in English and Indonesian. For urgent matters, contact our live chat team during peak hours for immediate assistance.
Jurisdiction and Service Availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not provide legal advice regarding the status of online gaming in any jurisdiction.
We reserve the right to restrict or terminate service to members in jurisdictions where we determine our services are not legally available. If we close your account due to jurisdiction restrictions, we will return your balance to your registered payment method.
Changes to Our Terms
We may modify these terms at any time. Changes are effective immediately upon posting to our website. We will notify members of material changes via email. Your continued use of megahoky after changes are posted constitutes acceptance of the new terms.
Limitation of Liability
megahoky is provided on an as-is basis. We do not guarantee uninterrupted service or error-free operation. We are not liable for losses resulting from technical issues, service interruptions, or third-party payment processor failures. We are also not liable for losses resulting from your use of our platform in violation of these terms or applicable law.
Our maximum liability to you is limited to the amount you have deposited into your account. We are not liable for indirect, incidental, or consequential damages.
Legal and Jurisdiction Information
Service availability
We at megahoky offer our services only in jurisdictions where online wagering is permitted by applicable law. Our platform is not available in jurisdictions where online gaming or wagering is prohibited by local regulation. We do not target or knowingly accept members from restricted jurisdictions. The availability of our services depends on local legal frameworks, which vary by region and may change over time. We monitor regulatory developments and adjust our service area accordingly. Members are responsible for determining whether our services are legally available in their jurisdiction before creating an account or placing wagers. We do not provide legal advice regarding the status of online gaming in any jurisdiction. If you are uncertain about the legal status of our services in your location, we recommend consulting local legal counsel. Our platform operates transparently and complies with applicable regulations in jurisdictions where we are licensed or authorized to operate. We maintain records of member locations and service availability to ensure compliance with local law. If you access our platform from a jurisdiction where our services are not available, your account may be suspended or closed without notice. We reserve the right to restrict or terminate service to members in jurisdictions where we determine our services are not legally available. Any funds in closed accounts are returned to the member's registered payment method within five business days.
Account eligibility
Eligibility to open an account on megahoky is determined by applicable law in your jurisdiction. We require all members to complete account verification before accessing withdrawal features. Verification includes identity confirmation, proof of address, and payment method verification. These requirements apply equally to all members and are designed to prevent fraud and comply with anti-money-laundering regulations. Members must provide accurate personal information during account creation and verification. False or misleading information may result in account suspension or closure without refund. We do not knowingly accept accounts from individuals who are prohibited by law from accessing online gaming services. Account eligibility is assessed at the time of account creation and may be reassessed at any time. If we determine that a member is ineligible to use our platform, we will notify them and close their account. Funds in closed accounts are returned to the member's registered payment method. We do not make eligibility determinations based on age alone; eligibility is determined by applicable law in the member's jurisdiction. Members are responsible for ensuring they meet all legal requirements to access our services. We reserve the right to request additional documentation to verify eligibility at any time.
Local-law responsibility
Users are solely responsible for verifying that access to and use of megahoky complies with the laws of their own jurisdiction. We do not provide legal advice regarding the legality of online gaming in any location. The legal status of online wagering varies significantly by jurisdiction and may change without notice. It is the user's responsibility to stay informed about local regulations and to ensure their use of our platform complies with applicable law. We do not accept liability for users who access our platform in violation of local law. Users who access our platform from a jurisdiction where online gaming is prohibited do so at their own risk and without our authorization. We reserve the right to suspend or terminate accounts of users who we determine are accessing our platform in violation of local law. Users should consult local legal counsel if they are uncertain about the legal status of online gaming in their jurisdiction. By creating an account on megahoky, users acknowledge that they have verified the legality of our services in their jurisdiction and accept full responsibility for their compliance with local law. We maintain the right to restrict or terminate service to any user based on jurisdiction or legal compliance concerns. Users are not permitted to use our platform as a means to circumvent local gaming restrictions or regulations.
Data and privacy scope
We collect personal data from members for account verification, payment processing, fraud prevention, and regulatory compliance. Data collected includes identity information (name, date of birth, ID number), address information, contact details, and payment method information. This data is used to verify member identity, process deposits and withdrawals, and comply with anti-money-laundering and know-your-customer (KYC) regulations. We do not share personal data with third parties except where required by law, for payment processing, or to comply with regulatory requests. Your data is retained only as long as necessary to provide our services and comply with legal obligations. Once your account is closed, we retain data only as required by law. For full details on how we collect, use, and protect your data, please review our privacy policy. Members have the right to request access to their personal data, request corrections, or request deletion subject to legal retention requirements. Data requests should be submitted via our support team. We use industry-standard encryption and security protocols to protect member data. We do not sell member data to third parties. Payment information is processed through secure gateways and is never stored on our servers in plain text. We comply with applicable data protection regulations in all jurisdictions where we operate.
Contact for legal inquiries
Members with legal questions, compliance inquiries, or formal complaints can contact our support team via live chat or email. Legal inquiries are escalated to our compliance team and receive a response within five business days. Formal complaints are handled through our escalation process with written responses provided within ten business days. For urgent legal matters or regulatory inquiries, members can request escalation to our legal department. We maintain contact channels in English and Indonesian to accommodate members across Indonesia. Inquiries regarding data privacy should reference our privacy policy and include specific details about the data in question. Regulatory inquiries from government agencies or legal authorities are handled by our compliance team and processed according to applicable law. We cooperate with legal requests from authorized government agencies and provide information as required by law. Members seeking to file a formal complaint can do so via email with detailed information about their concern. Complaints are logged, investigated, and responded to in writing. We maintain records of all legal inquiries and complaints for regulatory compliance purposes. Response times may vary depending on the complexity of the inquiry and the volume of requests. Members can expect acknowledgment of their inquiry within one business day and a substantive response within the timeframes specified above.